Support

How can we help?

Downloads, licences, manuals and answers โ€” or a direct line to our team.

Help per product

Pick your product

Getting started

From download to first picture

  1. 1

    Download

    Get PotoP OS or the installer for your product from the distribution portal.

    Downloads
  2. 2

    Activate

    Activate your licence on the licensing portal.

    Licences
  3. 3

    Install & first start

    Follow the first-start guide: sign in, add your cameras and see the first picture.

    First-start guide
  4. 4

    Explore

    Take the feature tours to see what every screen does and how it works.

    Product tours
Common questions

Quick answers

Where do I download the latest version?

All installers, updates and PotoP OS images are on our distribution portal.

Open the distribution portal
How do I activate or renew a licence?

Licences are activated, renewed and moved between devices on the licensing portal, where you also find your invoices.

Open the licensing portal
Does PotoP need the cloud or an internet connection?

No cloud is required: our software runs on your own servers and keeps your video, AI analysis and business data there. A PotoP appliance only contacts our portals for licences and updates.

How it works
How are updates delivered safely?

Updates come from our own distribution portal. PotoP OS checks every file against a checksum and a digital signature before installing, takes a snapshot first and rolls back by itself if an update fails.

Security of PotoP OS
Can I use PotoP Enterprise Suite without PotoP VMS Studio?

Yes. The suite works on its own for any company with work to plan and people to send. Connected to PotoP VMS Studio, camera faults and system designs flow between them by themselves.

Better together
In which languages are the manuals?

The manuals are available in: English, Nederlands. Each manual shows a download button per language.

Browse manuals
How do I report a problem?

Use the contact form with the topic "Technical support" and pick your product. Mention the version you run and what you see โ€” screenshots help โ€” and we answer by e-mail.

Report a problem

Still stuck?

Write to info@mblm.systems or use the form โ€” a real person reads every message.